Jawwws Sonar helps small operational teams turn customer demand into visible, manageable work.
One calm workspace for jobs, intake, evidence, returns, workload and reporting. Built for workshops, service teams, ecommerce operations and specialist teams that get the real work done after the order arrives.
Customer demand creates work. Sonar gives that work a home.
Small operational businesses rarely struggle because they lack effort. They struggle because the work is scattered. An order comes from one system. A customer message sits in another. Photos live on a phone. A return is remembered in a notebook. A job status is known by one person at the bench.
Sonar brings those pieces together so jobs, evidence, returns, workload and reporting can be managed in one calm workspace.
Jobs, not just orders
A commerce order is not a workshop job. One order might create several jobs, or none at all. Manual work, imported work and service requests all become operational work Sonar can manage properly.
Evidence when it matters
Capture arrival, problem, work, QC and completion evidence at the point the work happens. Photos stop being trapped on phones and become part of the job history.
Returns and rework stay visible
Track returns, rework, replacements and reorders alongside the original job, so customer promises and workshop reality stay connected.
From demand to done.
Five practical steps, whether the work arrives from a shop, a spreadsheet, an inbox or a walk-in.
Connect or create
Bring in work from Shopify, WooCommerce, Google Sheets or manual entry.
Receive and capture
Use Goods In and intake to confirm what arrived, flag problems and capture evidence.
Manage the job
Move work through clear states, assign responsibility and keep notes, photos and history together.
Handle exceptions
Keep returns, rework and replacements visible instead of burying them in messages and spreadsheets.
Understand pressure
See workload, overdue work, completion trends and operational bottlenecks.
Built around the systems small operators already use.
Sonar is designed for the messy middle between customer demand and operational work. That demand might arrive from an ecommerce store, a spreadsheet, a support inbox, a wholesale order, a form, a marketplace, a POS system or a customer repair request. The point is not to make every connected tool the centre of the workflow. The point is to pull useful source data into Sonar, map it into operational records, and let the team manage the real work in one place.
Ecommerce and marketplaces
Shopify, WooCommerce, Etsy, Square and other sales channels can feed Sonar with source demand.
Spreadsheets and imports
Google Sheets and CSV imports help teams move from existing processes into Sonar without a hard switch.
Support and service requests
Helpdesk and inbox tools can become the starting point for returns, repairs, rework and customer issue jobs.
Shipping and returns
Dispatch and returns tools can connect operational work to handover, replacement and delivery visibility.
Customer updates
Email and notification tools can keep customers informed while Sonar remains the source of operational truth.
Available and planned integrations will be introduced carefully. Sonar is designed to stay useful with manual jobs first, then become stronger as the systems around the business connect.
Affordable when you start. Fair when you scale.
Sonar follows the Jawwws philosophy: help small businesses get organised early, keep the product affordable, and charge fairly as operational value and usage grow. The main gate is operational jobs managed each month, not Shopify orders.
Free
£0
For discovery and tiny operations.
- 1 workspace
- 1 user
- 1 integration
- Manual jobs
- Up to 200 jobs a month
- Simple metrics
- No evidence uploads
Good for owner-led operations testing whether Sonar fits their workflow.
Starter
£9/month + VAT
For a small workshop getting organised.
- 1 workspace
- 3 integrations
- Manual and imported jobs
- Basic job rules
- Basic evidence
- Up to 500 jobs a month
- Basic analytics
Good for businesses moving beyond spreadsheets and inbox memory.
Workshop
£15/month + VAT
For a working team managing daily flow.
- 1 workspace
- 3 users
- 5 integrations
- Up to 1,000 jobs a month
- Multi-image intake
- Product-to-job rules
- Returns and rework
- Analytics
Good for small teams where intake, evidence, workload and exceptions need to stay visible.
Factory
£49/month + VAT
For busier operational teams.
- Multiple workspaces
- Up to 25 users
- Up to 5,000 jobs a month
- Advanced rules
- Unlimited integrations
- Notification events
- Commerce action queue
- Analytics and reporting
Enterprise
Custom
For custom operational needs.
- Custom limits
- Onboarding and migration
- Priority support
- Commercial terms
- Future SLA options
Compare plans
A quick view of what is included at launch. Anything marked Planned is on the roadmap and not live yet.
| Feature | Free | Starter | Workshop |
|---|---|---|---|
| Monthly operational jobs | 200 | 500 | 1,000 |
| Workspaces | 1 | 1 | 1 |
| Users | 1 | 1 | 3 |
| Integrations | 1 | 3 | 5 |
| Manual jobs | Included | Included | Included |
| Imported jobs | Included | Included | Included |
| Evidence uploads | Not included | Basic | Included |
| Multi-image intake | Not included | Not included | Included |
| Basic job rules | Not included | Included | Included |
| Product-to-job rules | Not included | Basic | Included |
| Returns and rework | Not included | Basic visibility | Included |
| Analytics | Simple metrics | Basic analytics | Analytics |
| Notification events | Not included | Not included | Planned |
| Commerce action queue | Not included | Not included | Planned |
Give the work behind the order a calm, visible home.
Start with manual jobs, connect a source when you are ready, and grow into the plan that fits.