Turn customer demand into visible, manageable work.
Jawwws Sonar is a calm operations workspace for small workshop, service and ecommerce teams. Manage jobs, intake, evidence, returns and workload in one place, instead of across spreadsheets, inboxes and phones.
The work is scattered. Sonar gives it a home.
Small operational teams rarely struggle because they lack effort. They struggle because the details live in different places. Orders sit in one system, customer messages in another, photos on a phone, returns in a notebook, and job status in someone’s head.
Orders are not jobs
One order might create several jobs, or none at all. Manual work and service requests deserve the same clear workflow.
Evidence gets lost
Photos of arrival, damage and completion end up trapped on phones instead of attached to the job they belong to.
Exceptions hide
Returns, rework and replacements slip out of the main workflow, so customer promises and workshop reality drift apart.
What Sonar manages.
Sonar is built around a small number of clear surfaces that keep operational work visible day to day.
Jobs and job detail
The operational queue, with status, priority, owner, notes and history in one place.
Goods In and intake
Confirm what arrived, flag problems and capture evidence at the bench with minimal typing.
Returns and rework
Track returns, replacements and rework alongside the original job, not in a side channel.
Team and workload
See who can do what, who is stretched, and who is visible on the workshop display.
Workshop display
A live operational view for shared screens and bench-level awareness.
Simple reporting
Understand volume, completion and pressure without wiring up a BI stack.
How it works.
Five practical steps, whether the work arrives from a shop, a spreadsheet, an inbox or a walk-in.
Bring work in
Enter jobs manually or connect a source so demand lands in Sonar as a canonical record.
Receive and capture
Use Goods In and intake to confirm what arrived, flag problems and capture photos.
Manage the job
Move work through clear states, assign responsibility and keep notes and evidence together.
Handle exceptions
Log returns, rework and replacements so nothing quietly falls off the workflow.
See the pressure
Read workload, overdue work and completion trends before they become customer problems.
Who it is for.
Sonar is for small and growing teams doing real operational work that does not fit an enterprise system.
One-person operations
A clearer way to manage work coming from an online store, forms, spreadsheets or manual entry, without heavyweight process.
Workshops and services
Repair, custom product, fulfilment and specialist teams where intake, evidence, status and workload need to live together.
Higher-volume teams
Teams outgrowing spreadsheets who want operational visibility and clearer team processes before they need enterprise software.
Works with the systems you already use.
Sonar-first, integration-enhanced. Sources feed the workspace with useful data; Sonar stays the home for operational work.
Ecommerce
Shopify is the first supported source for orders and customers.
Spreadsheets and manual entry
Enter jobs directly or import from a spreadsheet when you are ready.
Support inboxes
Planned: turn support conversations into returns, repairs and rework jobs.
Shipping and returns
Planned: connect dispatch and returns tools to job handover and completion.
Customer updates
Planned: keep customers informed while Sonar stays the source of truth.
Sonar is designed to be useful with manual jobs from day one, then get stronger as more sources connect.
Affordable when you start. Fair when you scale.
The main gate is operational jobs managed each month, not commerce orders. Free is useful. Starter is an easy yes. Workshop supports a real team.
Free
£0
For discovery and tiny operations.
- 1 workspace
- 1 user
- 1 integration
- Manual jobs
- Up to 200 jobs a month
- Simple metrics
- No evidence uploads
Good for owner-led operations testing whether Sonar fits their workflow.
Starter
£9/month + VAT
For a small workshop getting organised.
- 1 workspace
- 3 integrations
- Manual and imported jobs
- Basic job rules
- Basic evidence
- Up to 500 jobs a month
- Basic analytics
Good for businesses moving beyond spreadsheets and inbox memory.
Workshop
£15/month + VAT
For a working team managing daily flow.
- 1 workspace
- 3 users
- 5 integrations
- Up to 1,000 jobs a month
- Multi-image intake
- Product-to-job rules
- Returns and rework
- Analytics
Good for small teams where intake, evidence, workload and exceptions need to stay visible.
For busier operational teams. Multi-workspace, more users, advanced rules.
Custom limits, onboarding and commercial terms for larger operations.
Give the work a calm, visible home.
Start with manual jobs, connect a source when you are ready, and grow into the plan that fits.